Return and Refund Policy

Welcome to Jiyad’s website, and I’m glad you’re interested in reading this page because transparency is the foundation of every successful relationship.
It is important to know that every work provided to you through this site is not just a “ready-made product,” but it is the result of thought, time, and artistic effort dedicated exclusively to you.

Why don’t we offer returns or refunds?

Because the services I provide (such as logo design, visual identity, print materials, or online stores, etc.) are artistic works specifically designed for your needs and are not goods that can be returned or sold to someone else.

Imagine this simple example with me:
If you ordered a painting from an artist and he painted it for you in your style, with your favorite colors, and your project’s name…
After finishing the painting, can the artist sell this painting to another client? Of course not.
The same applies to design services.

How do I ensure your satisfaction before purchase?

I don’t provide my services randomly or without reference, but I put at your disposal:

• My full portfolio on this site, so you can see the quality and style up close.

• A clear contact form you can use to inquire about any service before ordering.

• Prior understanding of the service details via messaging, to ensure everything is clear before starting any project.

Is there flexibility after delivery?

Certainly!
I know some details might need light adjustments, so:

• I offer one free revision after delivery (if necessary), to ensure your full satisfaction.

• I also make sure to listen carefully to everything you need during the project execution.

In the end, my goal is not only to deliver you a beautiful work but to build a professional relationship based on trust and mutual respect.
Every project I work on is like a signature that carries my name, so I strive to make it the best possible image for you.

If you have any questions or inquiries before starting, feel free to contact me with pleasure.